Team Managers and Leaders Course: Essential Skills
Management. Lift your career and your organisation.
COVID-19 update: arrangement of our courses
We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.
Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.
This is an entry-level people management course, covering practical strategies for successful team leadership.
Whether you are a new or emerging team leader, or want to increase your leadership capabilities, this workshop provides practical skills to help you lead yourself and your team effectively.
This course is for people who want to enhance their skills in leading teams and build better working relationships while achieving individual, team and organisational results.
Outcomes
By the end of this course, you should be able to:
- lead individuals and teams using effective communication skills
- set common team goals and vision, connecting the team to organisational purpose
- adapt your leadership style to the appropriate situation
- manage the team through conflict and difficult situations
- develop effective working relationships, through building psychological safety, trust and credibility
- motivate your team and improve morale
- build individual and team performance with participation and consultation.
Content
Welcome and introduction
- Defining team leader/manager roles
- Overview of leadership and management
- Effective leader characteristics
Leadership
- How to establish credibility, earn respect and build trust
- Exploring relevant leadership styles
- How to delegate, coach and follow up effectively
Teamwork
- Stages of team development
- Team characteristics and functions
- Principles of team effectiveness
- Creating psychological safety and vulnerability
Building performance and productivity
- How to increase motivation
- How to encourage participation and teamwork
- Building individual and team performance
- Motivating and engaging your team
Effective planning procedures
- How to set and achieve goals through your team
- Planning and monitoring for goal achievement
- Achieving results through building relationships
- Individual/team meetings
Decision-making, problem solving and relationship management
- Tips for managing effective working relationships
- Guidelines for handling conflicts, grievances and performance issues
- Giving/receiving feedback (positive and constructive)
- Having challenging, authentic and courageous conversations
Intended audience
Suitable for all new and emerging managers, team leaders, supervisors and individuals aspiring to a leadership role.
Prerequisites
None
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
An interactive workshop, including presentation, group exercises, reflection and discussion.
Materials
Course handouts are provided electronically.
Before the course
You are encouraged to review your experiences from teams you have led or participated in.
Features
- Expert trainers
- Central locations
- Course materials – yours to keep
- CCE Statement of Completion
What others say.
An excellent tutor who was really clear, a great listener and provided some really good advice, making everyone feel very at ease to share personal experiences with a group of strangers. I will take away a lot from this session and will apply it to my day-2-day role.
I found the course very interesting and helpful and plan to start putting the information I gained into practice straight away. The presenter clearly has a wealth of knowledge on the subject and a great presenting style – was very approachable.
The presenter was great with the content being a good blend of theory and strategies with activities and self-reflection. Will be able to take some of it back to work to implement. Definitely a course I would suggest to others managing people in a team.
The course was a great learning experience for me. The tutor was a great lecturer and I would recommend this course to people who may need to up-skill.
A fantastic tutor with a friendly and warm manner. We learnt a huge amount and the information was conveyed in a sensible, accessible and interesting fashion. I would highly recommend this course!
A well paced course, which identified many important issues regarding management of a team in the workplace. Very inclusive atmosphere facilitated by a very experienced presenter.
This course was a fantastic reminder of the things we think we are doing, but how to do it more effectively.
I really enjoyed this tutor’s communication style. Very clear. Usually I hate any form of group work, but in this event the group activities provided were great opportunities to network and discuss workplace issues and scenarios with peers. Great course.
I was very impressed with the tutor. Made the day very enjoyable and I was able to take a lot out of the day.
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| Tue 20 Aug 2024 | 9am - 4:30pm (UTC+10:00) | Face-to-face (venue TBA) - Face-to-face (venue TBA) |
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| Wed 25 Sep 2024 | 9am - 4:30pm (UTC+10:00) | Face-to-face (venue TBA) - Face-to-face (venue TBA) |
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| Wed 10 Apr 2024 | 9am - 4:30pm (UTC+10:00) | Room 200 - Face-to-face (CCE Building, Newtown) |
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| Mon 22 Apr 2024 | 9am - 4:30pm (UTC+10:00) | Online via Zoom - Online via Zoom |
If there isn't a class to suit you, please join the waiting list.
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What others say.
- I really enjoyed this tutor's communication style. Very clear. Usually I hate any form of group work, but in this event the group activities provided were great opportunities to network and discuss workplace issues and scenarios with peers. Great course.
- This course was a fantastic reminder of the things we think we are doing, but how to do it more effectively.
- I found the course very interesting and helpful and plan to start putting the information I gained into practice straight away. The presenter clearly has a wealth of knowledge on the subject and a great presenting style - was very approachable.