Legal
Our terms and policies. Your agreement with us.
Thanks for taking the time to learn about our legal policies. This is where you’ll find information about how we protect your privacy, what you can and can’t do, and how we handle your engagement with us. If you still have questions after reading our terms and policies, please contact us.
These terms and conditions do not apply to enrolments made via direct bookings for bespoke in-house training. Separate terms and conditions are issued during the direct booking process.
Terms of use
Acceptable use policy
Privacy Statement
Disclaimer
Copyright policy
Consent to use and disclosure of personal information to government agencies
Gift vouchers and codes
Credit vouchers and codes
Course delivery modes
Please read course outlines and class dates to determine the delivery mode for your class. A class is either delivered face to face or online. We do not deliver classes in both delivery modes simultaneously. If you are not sure of a class delivery mode, please contact us prior to enrolling. Our standard Cancellation of enrolment or order by you policy applies when you have misunderstood the delivery format and wish to withdraw from a course. Please note, you will be notified via email should your class delivery mode change for any reason.
Internet and connectivity issues with online courses
All online classes are delivered in real-time via Zoom. You will be sent instructions on how to join your class a minimum of 24 hours before it starts. It is your responsibility to ensure you have a stable internet connection and to test your computer set-up prior to class commencement. If you have connectivity issues, please use the chat widget on our website to receive assistance. If you are unable to participate in a class because of a connectivity issue or your device, our standard Cancellation of enrolment or order by you policy applies. If your electricity or internet services are interrupted, and you can provide sufficient evidence of this (for e.g., an official letter from the provider), you may be eligible in some circumstances for a credit voucher or course transfer under these terms.
Email correspondence issues with courses
We will communicate with you via the email address you provide to us. This includes confirmation of enrolment, course reminders, and where applicable, changes to course information, Zoom links and access to course materials. Please note, your employer’s IT policy or email spam policy may block emails from us. It is your responsibility to check you have received all necessary information from us, and it is your responsibility to provide up-to-date contact information. If you do not receive correspondence and as a result wish to cancel, transfer or if you fail to attend a class, our standard terms and conditions apply.
Terms of use
The site at cce.sydney.edu.au ("Site") is a website where you can browse, select and apply to enrol in courses conducted by The University of Sydney (ABN 15 211 513 464) ("we", "us" or "our") at Centre for Continuing Education ("Centre"), and order incidental products and services from us.
Terms
The terms and conditions set out in this document ("Terms") govern your access to, and use of, the Site, as well as any application for enrolment, or order of products or services, you lodge through the Site or over the telephone, by email, or by enrolling in person.
We may vary these Terms, for any reason, at any time and without notice.
If you browse the Site, or proceed with an enrolment application or order to purchase products or services (whether through the Site, via email, by telephone, or in person), you are deemed to have accepted the Terms and agreed to comply at all times, including during your enrolment (if any) with all applicable laws in connection with the use of the Site, and your application or order, and with our by-laws, rules, policies and procedures, and that you are responsible for informing yourself of the requirements applicable to you under such by-laws, rules, policies and procedures available https://www.sydney.edu.au/policies/. This includes the University’s Student Charter, which sets out expected standards of personal and academic conduct for all students.
Applying for a course and ordering a product or service
We invite you to apply to enrol in a course, or order a product or service, by selecting and submitting your application or order through the Site or by telephone, via email, or in person. Any application or order placed through the Site or by telephone, via email, or in person is an offer by you to enrol in a course or purchase a product or service at the relevant price notified on the Site at the time of your application or order, and you acknowledge that the Terms apply to any such offer.
You agree that we may communicate important information about your course to you via the email address provided to us. Please ensure you regularly review your email and update your contact details and account settings to ensure you receive our communications.
We may ask you to provide additional information to enable us to process your application or order. You agree to provide us with current, complete and accurate details throughout the enrolment or order process.
CCE courses are developed and conducted for adults seeking non-award short courses and learning. Please ensure you carefully review the course description on our website before enrolling and contact us if you have any enquiries. If you choose incorrectly or change your mind, our standard terms and conditions apply.
With the exception of the HSC preparation courses, applicants under the age of 18 should contact CCE to discuss their enrolment.
Student visa holders
Please note that CCE courses are not registered on the Commonwealth Government’s Register of Institutions and Courses for Overseas Students (CRICOS). As a result, CCE cannot offer any of its courses to overseas students studying in Australia on student visas (subclass 500). For more information, please visit the Australia Skills Quality Authority (ASQA) website.
Acceptance, rejection and withdrawal by us
We may accept or reject an application for a course or order for products or services at any time before we give you notice of acceptance or rejection, and in our absolute discretion.
If we accept your application or order, we will provide you with an email confirmation of that acceptance (which may be conditional) and a binding agreement between you and us shall come into existence when we provide such confirmation. For each application or order we accept, we agree to enrol you in the relevant course or supply the relevant product or service to you, in accordance with the Terms.
We reserve the right to reject your application or order for any reason, including if a course is already full or a product or service is not currently available. If we reject an application or order, we will endeavour to notify you of that rejection within a reasonable time after you submit your application or order. If we have already received your payment, we will return, or refund in full, your payment promptly after our rejection notification.
Changes to your course
While we endeavour to ensure our courses are accurately described on our website, we reserve the right to make changes at any time and for any reason to the date(s) or location(s) of our classes. We will provide notification of such changes as soon as possible. If, as the result of a change, the course no longer meets your needs or you are unable to attend, please contact us to discuss a transfer to another course/class, a credit voucher, or a partial refund. Credit vouchers and transfers will be offered where your course has already commenced.
We also reserve the right to make minor changes to courses, such as minor changes to the course content or the teaching personnel for which we will not generally issue a refund or credit voucher.
We reserve the right to withdraw a course, product or service at any time and for any reason. If the withdrawal occurs after we have received your application or order, but before our acceptance or rejection, we will endeavour to notify you as soon as possible. If we have already received your payment, we will either offer you a credit note, or, at your request, return, or refund in full, your payment, promptly after our withdrawal notification.
Company invoicing and enrolments
Please be advised that by enrolling into a course with CCE and opting to pay by invoice, you are agreeing to these enrolment terms and conditions. Please take the time to read these carefully and feel free to contact us if you have any queries.
The terms and conditions for company enrolments are the same as for individual course participants who enrol online (but pay immediately via credit card). The advantages of enrolling via a company invoice are more payment options such as EFT, cheque or credit card and an extended payment period.
Please be aware that payment is required in full BEFORE attendance at the course. If your invoice is outstanding within three (3) business days before the start date of the class, we reserve the right to cancel your enrolment. You will receive cancellation advice via email. Cancellation of an enrolment must also be made more than five (5) business days before the course start date. Please note in the instance where a course participant does not attend the course or fails to provide more than five business days' withdrawal notice, the invoice must still be paid in full.
Issuance of a Statement of Completion
The Centre for Continuing Education at the University of Sydney runs short, non-award courses with no accreditation attached — no exams are held at the end of the training to provide any form of certification. Course participants are entitled to receive (via email only) a Statement of Completion after the course once they have attended the class and completed at least 70% of the training.
For those who require a replacement Statement of Completion where the course has been held more than a year ago from the request date, there will be an administrative fee of $20 payable.
Cancellation by us
At any time after we have accepted your enrolment application or order for products or services, we may cancel your enrolment, your order or the relevant course, for any reason. If we cancel, we will endeavour to notify you as soon as possible. You agree that our liability to you as a result of our cancellation by us is capped at the amount paid by you to us in respect of the cancelled course, product or service and CCE will not be liable for any loss suffered as a result of cancellation or change, including travel or other costs incurred.
Cancellation of course before commencement
If we cancel the course on or before its scheduled commencement date, we will cancel your enrolment. If we have already received your payment, we will promptly either offer you a credit note, or, at your request, return, or refund in full, your payment.
Cancellation of course after commencement
If we cancel the course after its scheduled commencement date because we are no longer able to conduct the course for reasons beyond our reasonable control, including a venue or facilitator becoming unavailable, or for any other reason, we will cancel your enrolment. If we have already received your payment, we may, in our absolute discretion, give you a credit note (in whole or in part on a pro rata basis) depending on the circumstances of the cancellation, unless we are required by law to give you a refund.
Cancellation of enrolment before commencement of course
If, on or before the scheduled commencement date of the course, we cancel your enrolment (but not the course) for any reason (in our absolute discretion), we will promptly either offer you a credit note, or, at your request, return, or refund in full, your payment.
Cancellation of enrolment after commencement of course
If, after the scheduled commencement date of the course, we cancel your enrolment (but not the course) for any reason (in our absolute discretion) and we have already received your payment, we may, in our absolute discretion, give you a credit note (in whole or in part) depending on the circumstances of the cancellation, unless we are required by law to give you a refund.
Cancellation of product or service order
We reserve the right to cancel a product or service order for any reason and at any time after our acceptance. We will endeavour to notify you of the cancellation as soon as possible. If we have already received your payment, we may, in our absolute discretion, give you a credit note (in whole or in part) depending on the circumstances of the cancellation, unless we are required by law to give you a refund.
Cancellation of enrolment or order by you
If you cancel your enrolment or order within 24 hours of your purchase, we will refund the fees in full (with the exception of self-paced courses).
If you enrol in a self-paced course and you log into the Learning Management System, a refund will not be granted in any circumstance and you will also not be eligible to withdraw from this course, or to claim a credit voucher for the course cost.
No refund will be issued if you cancel or re-schedule your enrolment more than 24 hours after your purchase.
Cancellation more than five (5) full business days prior to commencement of course
If you cancel your enrolment more than five (5) full business days prior to the commencement of your course you will receive a credit voucher only, to the full value of the course, for future course use. If you choose to transfer to another course more than five (5) full business days prior to the commencement of your course, you will be transferred without fee, but will have to pay any difference in course cost. In the case of multiple instances of rescheduling, we may withhold an administrative charge of not less than $50.00 from the amount of the credit value and you will be notified. No refund will be issued.
A credit voucher has fifteen (15) months' validity and must be used within 15 months of issue.
Cancellation less than five (5) full business days prior to commencement of course or failure to attend
If you cancel your enrolment or wish to re-schedule your enrolment for any reason less than five (5) full business days prior to the commencement of your course, or, if you fail to attend your course:
- there will be no credit voucher or refund issued
- you will forfeit all fees paid
- it will not be possible to re-schedule your enrolment or transfer to another course.
If you are unable to attend a course within five (5) days of the course starting, you can elect to transfer the enrolment to another individual at no cost. That individual will not be able to withdraw from the course for any reason, including all the examples given in exceptions below.
Exceptions to the standard cancellation policy may be granted in CCE’s absolute discretion in the following circumstances
- Due to sickness and upon providing a medical certificate, you may receive a credit voucher only, for future course use. Upon receipt of a medical certificate, you will be provided with a credit voucher or transfer without fee. You are not eligible for a refund.
- If you have a dependent child under the age of 15 (fifteen), or you provide daily care for someone who has a disability, medical condition or is frail/aged, who is ill and you can provide evidence of being a primary carer and their medical certificate, you will be provided with a credit voucher or transfer without fee. You are not eligible for a refund.
- In the case of death of a family member and upon providing death certificate, you will be provided with a credit voucher or transfer without fee. You are not eligible for a refund.
- If you are unable to participate in an online class because of a connectivity issue or your device, you are not eligible for a refund. Upon providing evidence of an unexpected interruption to your electricity or internet service (for e.g. an official letter from the provider), you will be provided with a credit voucher or transfer without fee. If the evidence provided demonstrates that the outage was planned prior to five (5) business days before your class commencement you are not eligible for a credit voucher or to reschedule. You are not eligible for a refund.
Please note
- We cannot accommodate for change in your work or personal circumstances (including changes to company policy), apart from the exceptions outlined above. CCE classes are approved to proceed based on enrolment numbers and class budgets. Therefore, any withdrawal or transfer may impact our ability to offer a class.
- If transferring to a later course date, and the course price has changed since your initial purpose, you will be required to pay the difference.
- If your course consists of multiple days and you are eligible for a credit voucher for reasons outlined above, a credit will be issued only for the value of the sessions outstanding, charged on a pro-rata basis.
Course quality and course skill level
We are dedicated to providing you with the best learning experience possible. Our facilitators and course content are reviewed and approved by faculty academics. The content is reviewed on a regular basis to ensure its relevance and currency. All CCE courses are non-award and do not involve any assessment of prior knowledge or competencies of course participants. We do not provide refunds if you find a course too easy or too difficult after attending. Please contact us before your course to confirm its suitability.
If you are unsatisfied with the quality of the course please contact us and submit the online evaluation form that is sent to you via email on the last day of your class. We formally investigate all complaints and gather evidence in the form of other participants' feedback, the facilitator’s response and review of the course content.
Fees and charges
We will charge you, and you agree to pay, the purchase price of the course you apply for, or product or service you order, as advertised on the Site at the time of your application or order, and any other fees and charges set out in these Terms.
All fees and charges identified in these Terms and all prices for the courses, products and services include GST where applicable.
We may vary prices for courses, products and services from time to time without notice. Subject to these Terms, we will not increase the amount payable by you for the relevant courses, products, or services once we have accepted your application or order. A transfer to a later class date constitutes a new application or order and may incur additional fees.
Payment methods
We accept the following payment methods in respect of courses, products and services.
- MasterCard
- Visa
- American Express (for online enrolments only)
- EFTPOS
- Electronic bank transfer (by prior agreement only)
- Internal Journal Transfers (for University of Sydney staff only)
For payments by MasterCard, Visa, or EFTPOS, you authorise us to debit the amount that is payable for your application or order from your nominated card account.
If we are unable to successfully process your card payment or obtain payment pursuant to a cheque or money order, or receive payment by electronic bank transfer, then we may cancel your order or application and we will endeavour to notify you.
You must not pay, or attempt to pay, for courses, products or services through any fraudulent or unlawful means.
We will provide you with a receipt promptly after we receive your application or order which specifies the total fees and charges for the courses, products and services.
General
This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.
We may use any personal information in accordance with our privacy policy.
Acceptable use policy
The actions individual users take can potentially have a big impact on our systems as a whole. That’s why all users must follow this Acceptable Use Policy. If you violate this policy, we may suspend or terminate your access.
General
Your access to and use of the Site, including your order of Services through the Site, is subject to these terms and conditions. You agree to bound by, and comply with, these terms and conditions by browsing the Site.
The Site may contain links to external websites that are not operated by us or our related bodies. These links are provided for your convenience only and:
- we make no representations or warranties, or have any responsibility or liability for those websites; and,
- these links do not indicate, expressly or implied, that we endorse the site or the products or services that are provided at those websites.
Registration
If you register an account with us, you may not have more than one active account, and your account is non-transferable. You may update or edit your account at any time through the Site.
If you choose to use a workplace email address for your account or workplace facilities to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.
Prohibited actions
You may not:
- use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes, including, but not limited to breaches of the Copyright Act 1968 (Cwlth);
- use the Site in a manner or way, or post to or transmit to or via the Site, any material which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
- make fraudulent or speculative enquiries, purchases or requests through the Site;
- use another person’s details without their permission or impersonate another person when using the Site;
- share your password;
- post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
- tamper with or hinder the operation of the Site;
- knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
- use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
- decipher, decompile, disassemble, or reverse engineer any of the software on the Site, or in any way used or downloaded from the Site;
- modify, adapt or translate any portion of the Site;
- use any of the software on the Site, or downloaded from the Site, to create a competing product;
- remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
- reformat or frame any portion of the web pages that are part of the Site;
- create accounts by automated means or under false or fraudulent pretences;
- use the Site to violate the security of any computer or other network or engage in illegal conduct;
- take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
- use the Site other than in accordance with these terms and conditions; or
- attempt any of the above acts or engage or permit another person to do any of the above acts.
Termination
We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
- the breach cannot be remedied; or
- you fail to the remedy the breach within 10 days of our notice to you of that breach; or
- if there is an emergency or we need to perform some maintenance on the Site.
Privacy Statement
Information We Collect
- Information You Provide to Us: When you register to use our services, communicate with our customer service team, send us an email, or use our Site, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, date of birth, and other demographic information.
- Information from your use of the Site: We may get information about how and when you use the Site. This information may include your IP address, time, date, browser used, and actions taken by you within the Site.
- Cookies: When you use the Site, we store “cookies”, which are strings of code, on your computer. We use those cookies to collect information about when you visit the Site, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Site.
- Web Beacons: When we send emails to customers who have created a profile with us, we’ll sometimes track who opened the emails and who clicked the links. We do that to measure the performance of our marketing activities and to improve our features for specific segments of customers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.
Use and Disclosure of Your Personal Information
We may use and disclose your Personal Information only as follows:
- To send you informational and promotional content relevant to your engagement with us. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
- To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of arrears, and alerting you if we need a different credit card number.
- To send you Alert Messages. For example, we may need to let you know about late changes to class schedules, venues or tutor allocations.
- To enforce compliance with our website’s 'Terms of Use' This may include developing tools that help us prevent violations as listed in the ‘Prohibited Actions’ sections of the Terms.
- To provide customer support.
- To inform emergency services. For example, in the case of a medical emergency. Or if you should you break the law, resulting violation of the rights and safety of our customers and third parties, as well as our own.
- To support and improve the Services we offer.
- To communicate with you about your account for informational, not promotional, reasons.
Supplying your personal information is voluntary however, failing to do so may result in CCE being unable to process your enrolment into your selected course or being unable to provide you with a certificate of completion.
Any information collected will be held by the University of Sydney. You have a right to access or amend your personal information. Requests should be directed, via email, to info@cce.sydney.edu.au
Disclaimer
The University strives to keep information stored on this server up to date, but does not guarantee the accuracy, reliability or currency of the information. Any errors in the information that are brought to our attention will be corrected as soon as possible. The University reserves the right to change at any time without notice any information stored on this server. This includes information about courses or units of study offered by the University.
The University of Sydney provides links to a number of external websites via this website. Monitoring and reviewing content of these third party external websites is not the responsibility of the University of Sydney nor does the University of Sydney endorse, approve or recommend the content, owners or operators of websites and applications available through this website.
The University accepts no liability for any loss or damage a person suffers because that person has directly or indirectly relied on any information stored on this server.
Copyright Policy
The University of Sydney owns the copyright in the information provided on this site, unless stated otherwise.
Material on this site is subject to copyright under Australian law and through international treaties, applicable law in other countries.
Individuals may copy a reasonable portion of the material on this site under the fair dealing provisions of the Copyright Act 1968 provided it is used for research or study or for criticism or review. Educational institutions may reproduce limited amounts of material from this site under Part VB of the Copyright Act.
Apart from these specified uses material from this site may not be reproduced for commercial purposes without prior written permission of the University of Sydney.
Reporting copyright infringements and problems
The University of Sydney is committed to upholding the rights of copyright owners. If you believe that copyright material is available on the University of Sydney network in such a way that it constitutes a copyright infringement or a breach of a contract or licence, please notify our Designated Representative using the Copyright Takedown Notice.
Consent to use and disclosure of personal information to the Department of Education & Communities and other government agencies
I understand and agree that personal information (information or an opinion about me), collected from me, my parent or guardian, such as my name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, or sensitive personal information (including my ethnicity or health information) (together Personal Information) collected by The University of Sydney may be disclosed to the Department of Education and Communities (Department).
The Department may disclose my Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.
The above government agencies may use my Personal Information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of my training, the determination of my eligibility to receive subsidised training or for any Fee Exemptions or Concessions. My Personal Information may also be disclosed to other third parties if required by law.
I consent to the collection, use and disclosure of my Personal Information in the manner outlined above.
Gift vouchers and codes
Gift vouchers and codes issued by us are valid only at the Centre for Continuing Education, University of Sydney (ABN 15 211 513 464).
Gift vouchers and codes, in addition to unused balances, are not redeemable for cash and cannot be returned for a cash refund (except as required by law); exchanged; resold; or used to purchase Gifts Vouchers or Codes. Unused balances are not transferable.
Redemption of Gift vouchers and codes requires acceptance of our Terms.
Data collection and use is subject to our Privacy Policy.
We are not responsible for lost or stolen Gift Vouchers or Codes or damage resulting from lost or stolen Gift Vouchers or Codes or use without permission. Risk of loss and title for Gift Vouchers and Codes pass to the purchaser upon electronic transmission.
We reserve the right to suspend accounts and request alternative forms of payment if a Gift Voucher or Code is fraudulently obtained or used.
If any Gift Voucher or Code is non-functional, we will remedy or replace such non-functional Gift Voucher or Code. Your statutory rights are not affected.
Gift Vouchers or Codes, and unused portions of Gift Vouchers and Codes, expire on the date specified on the voucher email.
Credit vouchers and codes
A credit voucher is a non-refundable credit amount granted to you by us, for purchase of enrolment, products or services.
Credit vouchers and codes issued by us are valid only at the Centre for Continuing Education, University of Sydney (ABN 15 211 513 464).
Credit vouchers and codes, in addition to unused balances, are not redeemable for cash and cannot be returned for a cash refund; exchanged; resold; or used to purchase Gift Vouchers or Codes.
A credit voucher has fifteen (15) months' validity and must be used within 15 months of issue.
Redemption of Credit vouchers and codes requires acceptance of our Terms.
We are not responsible for lost or stolen Credit vouchers or Codes or damage resulting from lost or stolen Credit vouchers or Codes or use without permission. Risk of loss and title for Credit vouchers and Codes pass to the purchaser upon electronic transmission.
We reserve the right to suspend accounts and request alternative forms of payment if a Credit voucher or Code is fraudulently obtained or used.
Credit vouchers or Codes, and unused portions of Credit vouchers and Codes, expire on the date specified on the voucher email. The voucher will expire at 11.59pm (Sydney, Australia time). We cannot extend the validity period of Credit vouchers for any reason.