Course Information

Business Communication. Sharpen your communication skills.

In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for communicating more effectively in the workplace, while developing your potential for professional success.

Successful people, more often than not, have excellent workplace communication skills. They demonstrate empathy, awareness and concern for others with good listening and communication skills. This communication course will help you understand the importance of effective interpersonal skills and workplace communication. The course will offer you the opportunity to put into practise some of the essential communication techniques which once back in the workplace, will provide you an opportunity to overcome common communication barriers.

Outcomes

By the end of this course, you should be able to:

• understand what communication is and how it occurs
• describe different ways in which communication can take place
• listen and be assertive effectively
• understand your own communication and conflict style, and how to best influence others positively
• apply a variety of techniques and strategies for communicating more effectively in the workplace.

Content

• The communication process
• Key principles of effective communication
• The impact of verbal and non verbal communication
• Establishing rapport, credibility and influence
• Communication techniques (active listening and assertiveness)
• Challenging conversations
• Understanding your interpersonal communication and conflict styles
• Dealing with different communication styles
• Practical skills for communicating with all internal and external stakeholders

Intended audience

Suitable for anyone wanting to improve their communication skills, to enhance both personal and professional relationships.

Whether you are a team leader or team member, effective communication skills are critical to influencing others, building trust, rapport, and improving relationships/results.

This workshop will assist you to identify your communication strengths and areas for development. By understanding your own and others' communication styles, will help you adjust where necessary, to interact more effectively with others.

Delivery modes

• Face-to-face, presenter-taught workshop
• Online workshop via the platform Zoom

Delivery style

Delivery includes lectures, group exercises and discussion. With an engaging, supportive facilitation style, the tutor’s training approach enables practical tools for skills transfer, improvements and results.

Materials

Course materials are provided electronically using Dropbox.