Emotional Intelligence Course
Organisational psychology. Equip your mind for business.
COVID-19 update: arrangement of our courses
We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.
Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.
Focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Learn how to develop and implement these things to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and how to adapt and manage responses to particular situations. Various models of emotional intelligence are covered in this course.
This course is useful for anyone who leads or works with other people, no matter the size of the organisation. It's applicable for teamwork, customer service, and building relationships, and important for anybody who wants to develop a better understanding of themselves and others.
Through a mix of discussion and practical exercises, you'll develop awareness and practical strategies for being in touch with yours and other’s emotions.
Outcomes
By the end of this course, you should be able to:
- develop an awareness of EI models
- recognise the benefits of EI
- expand your knowledge of emotional patterns in yourself and others
- understand how to use emotion to facilitate thought and behaviour
- know and utilise the difference between reaction and considered response
- manage your emotions, and positively influence themselves and others
- build more effective relationships with people at work and at home
- positively influence and motivate colleagues, team members and managers
- increase your leadership effectiveness by creating an atmosphere that engages others
- recognise EI behaviours and support high performance
- increase satisfaction and fulfilment at work.
Content
Introduction to Emotional Intelligence (EI)
- Emotional Intelligence and various EI models
- The EQ competencies of self-awareness, self-regulation, motivation, empathy, and interpersonal skills
- Understand EQ and its importance in life and the workplace
Know your emotions
- What are emotions?
- The different levels of emotional awareness
- Increase your emotional knowledge of yourself
- Recognise 'negative' and 'positive' emotions
Manage your emotions
- The relationship between emotions, thought and behaviour
- Discover the importance of values
- The impact of not managing and processing 'negative' emotions
- Techniques to manage your emotions in challenging situations
Recognise emotions in others
- The universality of emotional expression
- Learn tools to enhance your ability to recognise and appropriately respond to others' emotions
- Perceiving emotions accurately in others to build empathy
Relate to others
- Applying EI in the workplace
- The role of empathy and trust in relationships
- Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients
- Find out how to deal with conflict
- Tools to lead, motivate others and create a high performing team
Intended audience
Suitable for anyone who leads or works with other people, no matter what size the organisation. It is applicable for teamwork, customer service, and building relationships. Also suitable for those wanting to develop a better understanding of themselves and others, in order to enhance personal and professional relationships.
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
Delivery includes content delivery, reflection, short videos, group activities and discussions. The facilitator's engaging and supportive teaching style enables practical tools for skills transfer, improvements, relationships and results.
Features
- Expert trainers
- Central locations
- Course materials – yours to keep
- CCE Statement of Completion
- There's no block with the name: Course Meta Content - Emotional Intelligence Course - EIWP
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...When | Time | Where | Session Notes |
---|---|---|---|
Tue 16 Apr 2024 | 9am - 4:30pm (UTC+10:00) | Room 201 - Face-to-face (CCE Building, Newtown) |
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Mon 13 May 2024 | 9am - 4:30pm (UTC+10:00) | Online via Zoom - Online via Zoom |
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Thu 13 Jun 2024 | 9am - 4:30pm (UTC+10:00) | Room 204 - Face-to-face (CCE Building, Newtown) |
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Thu 25 Jul 2024 | 9am - 4:30pm (UTC+10:00) | Face-to-face (venue TBA) - Face-to-face (venue TBA) |
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...When | Time | Where | Session Notes |
---|---|---|---|
Wed 4 Sep 2024 | 9am - 4:30pm (UTC+10:00) | Face-to-face (venue TBA) - Face-to-face (venue TBA) |
If there isn't a class to suit you, please join the waiting list.
Related content. Further your learning.
- Related Courses
- Build a Resilient and Optimistic Mindset Course
- Confidence at Work Course: A Toolkit for Professionals
- Counselling Course: An Introduction
- Interpersonal Skills and Effective Communication Course
- Leadership Course: Leading Self, Others and Teams
- Leadership Strategy for Organisational Transformation Course
- Psychology Course: An Introduction
What others say.
- I found this course had the right amount of theory and practical strategies for participants to try/practice as suited them. I really enjoyed the course and interacting with the presenter and the other participants. I would definitely recommend the course to people I know who might be looking to gather more insight into EI and how better to tap into that.
- The tutor was very entertaining. The examples used were very clear and useful. The environment of teaching felt very safe as at no moment in time did I feel I had to share information I did not feel like sharing, which is very important. I can only recommend this course to anyone that would like to get a better insight in the world of emotions.
- A very well structured day run by a very inspiring tutor.