Business Process Design and Implementation Course
Course Information
Business strategy. Plan and secure success.
This one-day course will provide you the knowledge and skills to design and improve business processes in alignment with your organisation’s vision and objectives.
Organisational processes are a critical element of an organisational governance framework, and have a direct relationship to the organisation’s maturity level and their customer’s experience.
The course is aimed at professional process designers and best practice practitioners.
Aims
The aim of this course is to equip you with the skills to design and improve an organisation’s processes and value streams.
Outcomes
By the end of this course, you should be able to:
- describe the definition of a process
- describe the purpose and objectives of a business process
- describe the purpose and give examples of value streams
- design efficient business processes and value streams that achieve organisational objectives
- model processes using contemporary design tools
- list the roles associated with business processes and the accountabilities and responsibilities
- measure and improve the efficiency and effectiveness of a business process
- apply continuous improvement to business processes.
Content
- Business process concepts
- Requirements management for process development/improvement
- Business process modelling
- Business process documentation
- Understanding value streams
- Lean concepts and business processes
- Process metrics
- Process optimisation and automation
- Continual improvement
Intended audience
- Process owners
- Process designers
- Business analysts
- Technical analysts
- Service management specialists
- Continual improvement practitioners
Prerequisites
A general understanding of business operations.
Delivery modes
- Face-to-face, presenter-taught training
- Online training via the platform Zoom
Delivery style
Both delivery modes include topic discussion, group activities to practice capabilities and quiz questions to consolidate knowledge.
Materials
Course materials are distributed electronically using Dropbox.
Schedule
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...Meet the facilitators
Mark Plowman
What others say
The course gave a nice overview of techniques and a variety of concepts, which I can apply to my own work in the future. The facilitator delivered the content in an engaging manner and varied the delivery method nicely (e.g. slides, videos, whiteboards)
Tania Xue
The presenter was very experienced and encouraged lots of discussion. I definitely got a lot from course.
Antoine Goarin
If you are looking for value for money as well as a comprehensive course with an extremely knowledgeable tutor, this course is for you.
Joanne Whittaker
