Business Process Design and Implementation Course
Business strategy. Plan and secure success.
COVID-19 update: arrangement of our courses
We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.
Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.
This one-day course will provide you the knowledge and skills to design and improve business processes in alignment with your organisation’s vision and objectives.
Organisational processes are a critical element of an organisational governance framework, and have a direct relationship to the organisation’s maturity level and their customer’s experience.
The course is aimed at professional process designers and best practice practitioners.
Aims
The aim of this course is to equip you with the skills to design and improve an organisation’s processes and value streams.
Outcomes
By the end of this course, you should be able to:
- describe the definition of a process
- describe the purpose and objectives of a business process
- describe the purpose and give examples of value streams
- design efficient business processes and value streams that achieve organisational objectives
- model processes using contemporary design tools
- list the roles associated with business processes and the accountabilities and responsibilities
- measure and improve the efficiency and effectiveness of a business process
- apply continuous improvement to business processes.
Content
- Business process concepts
- Requirements management for process development/improvement
- Business process modelling
- Business process documentation
- Understanding value streams
- Lean concepts and business processes
- Process metrics
- Process optimisation and automation
- Continual improvement
Intended audience
- Process owners
- Process designers
- Business analysts
- Technical analysts
- Service management specialists
- Continual improvement practitioners
Prerequisites
A general understanding of business operations.
Delivery modes
- Face-to-face, presenter-taught training
- Online training via the platform Zoom
Delivery style
Both delivery modes include topic discussion, group activities to practice capabilities and quiz questions to consolidate knowledge.
Materials
Any course materials are distributed electronically.
Features
- Expert trainers
- Central locations
- Course materials – yours to keep
- CCE Statement of Completion
- There's no block with the name: Course Meta Content - Business Process Design and Implementation Course - BPDI
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<p>This one-day course will provide you the knowledge and skills to design and improve business
...| When | Time | Where | Session Notes |
|---|---|---|---|
| Fri 3 May 2024 | 9am - 5pm (UTC+10:00) | Online via Zoom - Online via Zoom |
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<p>This one-day course will provide you the knowledge and skills to design and improve business
...| When | Time | Where | Session Notes |
|---|---|---|---|
| Fri 26 Jul 2024 | 9am - 5pm (UTC+10:00) | Face-to-face (venue TBA) - Face-to-face (venue TBA) |
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<p>This one-day course will provide you the knowledge and skills to design and improve business
...| When | Time | Where | Session Notes |
|---|---|---|---|
| Fri 25 Oct 2024 | 9am - 5pm (UTC+11:00) | Online via Zoom - Online via Zoom |
If there isn't a class to suit you, please join the waiting list.
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What others say.
- The format and presentation of the course was excellent. A great balance between theory, discussion, anecdotes and work-shopping.
- This course was very well presented, interesting and relevant. I liked the level of participation and experiental learning generated via group exercises based on a case study and the general discussion and questions that occurred during the presentation.
- The course gave a nice overview of techniques and a variety of concepts, which I can apply to my own work in the future. The facilitator delivered the content in an engaging manner and varied the delivery method nicely (e.g. slides, videos, whiteboards)