Problem Solving and Decision-Making Course

With the rapid and continuous changes in market conditions, customers behaviour, and the technological landscape, it has become crucial for organisations to develop their decision-making capacity when operating in a world that is increasingly volatile, uncertain, complex, and ambiguous (VUCA).

This short course is tailored for organisations that recognise the importance of staff development as a strategic investment in navigating the VUCA world, which is essential to remaining competitive.

How do you frame complex problems amidst ambiguous and incomplete information? What new type of thinking and operating is needed to navigate unknowns? How to manage the risks associated with the introduction of new technologies? What are the frameworks and strategies of the new ways of problem solving?

Aims

This course will teach you the principles of design thinking, lean thinking, complexity thinking, and strategic thinking. It will explore how they can be leveraged to unlock critical decision making and problem solving within your organisation, while allowing you to innovate and future-proof your organisation.

Outcomes

By the end of this course, you should be able to:

• use different types of thinking and understand when to apply these thinking approaches
• apply frameworks and tools for uncovering unknowns when analysing problems
• understand risks associated with decision making and related mitigation strategies
• apply a value/effort matrix to reach team agreement and alignment on priorities moving forward
• use the Keeper framework for effective communication.

Content

The combo for critical thinking

• Design thinking
• Learn thinking
• Complexity thinking
• Document Title (adjust in Document Properties)
• Strategic thinking

Navigating the unknown and ambiguity

• Ignorance mapping
• Cynefin framework
• Experimentation

Assessing risks

• Stakeholder mapping and engagement
• Risk management and mitigation
• Double loop learning
• Presenting for influencing
• Road mapping

Intended audience

Future leaders building their capacity to lead and make critical team-based decisions in the context of ambiguous and incomplete information for improved and safe operations.

Delivery mode

• Face-to-face, presenter-taught workshop
• Online workshop via the platform Zoom

Materials

All course materials are provided electronically. Printing services are not provided.