Van offers a unique blend of expertise in design thinking, entrepreneurship, psychology, business strategy, public policy, law, innovation, and organisational transformation. With a distinctive ability to apply design thinking to solve complex challenges, Van has worked across diverse sectors, including IT&T, higher education, financial services, government, and energy. Van has partnered with Australian, New Zealand, and international organisations, leading initiatives that drive customer experience transformation, cultural change, and innovation. 

What sets Van apart is a passion for making design thinking relevant, useful and actionable, ensuring that individuals and teams can apply it directly to their work contexts. Having trained a broad range of audiences—from undergraduate and postgraduate students to customer-facing teams, managers, executives, co-founders, and boards—Van creates transformative, hands-on learning experiences that inspire collaboration, foster problem-solving, and drive sustainable success.

Van’s qualifications include an MBA, Masters of Professional Psychology, Bachelor of Laws, Bachelor of Commerce, being a Solicitor and certifications in Change Management and Process Improvement. She has been twice awarded Female Fintech Leader of the year (Fintech Australia & Australian Fintech Awards 2019), a sought after keynote speaker on innovation, a bank board director & Co-Founder, consulted on the design & launch of Bineo, Mexico’s first 100% digital bank, dedicated over 13 years to childhood research ethics, sat on the TIO Council and telco industry advisory committees, and driven legislative change in the financial services and telecommunications industries.